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FAQ


Shipping

When do we ship?

After we receive your order, we do our best to ship next business day from our office in China. When we ship – either via China Post or DHL – we send you shipping conformation with tracking code.

  • Shipping with China Post is free of charge.
  • Shipping time with China Post takes 2- 5 weeks, dependent on your location.
  • Shipping with DHL, takes 3-5 days, and cost a few USD extra.

What is the shipping cost?

Shipping with China Post from our office in China is free of charge. Estimated shipping time is 2 – 5 weeks, dependent on your location.

Shipping with DHL takes 3 – 5 days and cost USD 9,- extra for shipment to North America and several countries in Asia. USD 15,- extra to Europe. A few other countries cost more.

You find the extra DHL cost for your country in our WEBSHOP.


Bluetooth receivers

Can I use a Bluetooth speaker with the TosBlue units?


Yes, you can. The use is in principal the same as using a Bluetooth headphones.

IMPORTANT NOTE: If you plan to use a Bluetooth speaker without aptx. You will then notice a sound delay between the internal TV speakers and the sound in your speaker. We therefore recommend you use a Bluetooth speaker with aptx technology. Note also that if you have a Bluetooth speaker without aptx, you may be able to get rid of the delay as follows:

  • You may choose to turn the internal TV speakers OFF and only listen to the sound via the Bluetooth speaker. Note: You may then notice that the TV picture and the sound is not quite in sync.
  • Some TV’s allows you to adjust the timing of the optical output port. With this adjustment, you may be able to compensate for the sound delay.

The procedure for this sound timing adjustment varies from one TV to another. Here is a general procedure:

  • Click on “MENU” button on the TV Remote Controller. Then click “SOUND”. Then go to “SPDIF-delay”. You may now find a sliding bar like this:
  • Draw the handle forth and back until the sound from the internal TV speakers and the sound via the TosBlue path are synchronized.

Please consult the TV User Guide or approach your local TV shop for details.

Can I Use a TosBlue Y unit with one headphones – only?


Yes, you may use the TosBlue-Y unit with one or two headphones.

Can I use Bluetooth headphones without aptX?


Yes, you can. The sound will be OK, but you will notice some sound delay between the sound from the internal TV speakers and the sound in the headphones.


Technical info

Is security code required for pairing?


No security code is required.

Can I adjust the sound level on the optical output port?


On most TV’s you cannot adjust the sound level on the optical output port. The level is fixed. When you have connected the optical output to a TosBlue unit via an optical cable – and paired the unit to a Bluetooth headphones, you may on most headphones adjust the sound level on the headphones.

This means that the sound level from the internal TV speakers are independent on the sound level in your headset.

Dolby/PCM – Which format can I use?


The TosBlue units only accepts PCM data format on the optical input port – not Dolby.

NOTE: On most TV’s there is an option to switch between the 2 formats. Please check it out!