Faq

General questions

Soundbar vs TosBlue. Which is the best?

The flat TV’s have no space for good speakers. The sound from most of these TVs

are therefore not the best.

To obtain better sound from the TV, the Sound bars has become popular. From a

good soundbar, the sound is very good and fill the entire room with sound.

So why should I consider a TosBlue unit with a Bluetooth headset?

­ The main difference is that with a TosBlue unit and a good Bluetooth headset,

like our BHX headset, is that you will listen to the sound in stereo. This is not

the case when listening to the sound from a Sound bar or directly from the

internal TV speakers.

­ The Sound bars are much more expensive than a TosBlue unit with a BHX

headset

Other benefits by using TosBlue with Bluetooth headsets, you may find here:

http://telme2.com/solutions­tosblue­six­improved­TV­sound­solutions.html

Why should I use a TosBlue unit with my TV?

There are many good reasons why you should use our TosBlue units with a good

Bluetooth headset ­ like our BHX headset:

­ You may enjoy your TV show without disturbing others in the room.

­ If you are hard of hearing – this will be a good solution for you.

­ If you want to listen to your TV ­ with good stereo sound – this is the solution

for you.

­ If two of you want to enjoy a TV program together – without disturbing others –

then this is the way to go. TosBlue­Y with 2 BHX headsets.

You find more information on our Website here:

http://telme2.com/solutions­tosblue­six­improved­TV­sound­solutions.html

How do I order?

You place your order in our WEBshop https://www.telme2.com/webshop/index.php
You pay with PayPal. Your payment is: Safe – Convenient – and Quick.

We receive your order with your payment minutes after you place your order.
This way we will prepare for next day shipping.

When do we ship?

After we receive your order, we do our best to ship next business day from our office in China. When we ship – either via China Post or DHL – we send you shipping conformation with tracking code.
Shipping with China Post is free of charge.
Shipping time with China Post takes 2- 5 weeks, dependent on your location.
Shipping with DHL, takes 3-5 days, and cost a few USD extra.

What is the shipping cost?

Shipping with China Post from our office in China is free of charge. Estimated shipping time is 2 – 5 weeks, dependent on your location.
Shipping with DHL takes 3 – 5 days and cost USD 9,- extra for shipment to North America and several countries in Asia. USD 15,- extra to Europe. A few other countries cost more.
You find the extra DHL cost for your country in our WEBshop.

What is a TosBlue unit – and how does it work?

We offer two TosBlue units, TosBlue-X for one headset, and TosBlue-Y for 2 headsets.
The basic functions are the same. The units receives optical sound information from your TV and converts the information into stereo Bluetooth signals. The Bluetooth signals are transmitted to a Bluetooth receiver, like a Bluetooth headset or a Bluetooth speaker. The transmission range is about 10 meter.
Power is supplied via a USB cable connected to the TV.

Can I use a Bluetooth speaker with the TosBlue units?

Yes, you can. The use is in principal the same as using a Bluetooth headset.
IMPORTANT NOTE:
If you plan to use a Bluetooth speaker without aptx. You will then notice a sound delay between the internal TV speakers and the sound in your speaker. We therefore recommend you use a Bluetooth speaker with aptx technology. More about aptx here: https://www.telme2.com/blog/what-is-aptx-and-latency/
Note also that if you have a Bluetooth speaker without aptx, you may be able to get rid of the delay as follows:
⦁ You may choose to turn the internal TV speakers OFF and only listen to the sound via the Bluetooth speaker. Note: You may then notice that the TV picture and the sound is not quite in sync.

⦁ Some TV’s allows you to adjust the timing of the optical output port. With this adjustment, you may be able to compensate for the sound delay.
The procedure for this sound timing adjustment varies from one TV to another.
Here is a general procedure:
Do this:

⦁ Click on “MENU” button on the TV Remote Controller. Then click “SOUND”. Then go to “SPDIF-delay”. You may now find a sliding bar like this:

⦁ Draw the handle forth and back until the sound from the internal TV speakers and the sound via the TosBlue path are synchronized.

Please consult the TV User Guide or approach your local TV shop for details.

Can I use a Bluetooth speaker with a Bluetooth headset with a TosBlue-Y unit?

Yes, you can.
Please pay attention to the following:
It is important that sound is well synchronized. If sound comes from a) internal TV speakers b) A Bluetooth speaker, and c) a Bluetooth headset, then it is very important that the sound sources are synchronized.
Our TosBlue units and our BHX headset uses aptx technology for improved sound and no delay. To obtain no delay, the receiving Bluetooth devices should also have aptx incorporated. So if this is the case, then you are in good shape.
Now if your receiving units are not equipped with aptx, you may be able to compensate by doing the following:
⦁ You may choose to turn the internal TV speakers OFF and only listen to the sound via the Bluetooth speaker. Note: You may then notice that the TV picture and the sound is not quite in sync.

⦁ Some TV’s allows you to adjust the timing of the optical output port. With this adjustment, you may be able to compensate for the sound delay.
The procedure for this sound timing adjustment varies from one TV to another. Here is a general guideline:
Do this:

⦁ Click on “MENU” button on the TV Remote Controller. Then click “SOUND”. Then go to “SPDIF-delay”. You may now find a sliding bar like this:

⦁ Draw the handle forth and back until the sound from the internal TV speakers and the sound via the TosBlue path are synchronized.

Please consult the TV User Guide or approach your local TV shop for details.

Can I Use a TosBlue-Y unit with one headset – only?

Yes, you may use the TosBlue-Y unit with one or two headsets.

Can I use a Bluetooth headset without aptx?

Yes, you can. The sound will be OK, but you will notice some sound delay between the sound from the internal TV speakers and the sound in the headset.
Please read about aptx here: https://www.telme2.com/blog/what-is-aptx-and-latency/
Please read about how to get around this issue here: https://www.telme2.com/blog/how-to-synchronize-sound-outputs-from-your-tv/

Is security code required for pairing?

No security code is required.

Can I adjust the sound level on the optical output port?

On most TV’s you cannot adjust the sound level on the optical output port. The level is fixed. When you have connected the optical output to a TosBlue unit via an optical cable – and paired the unit to a Bluetooth headset, you may on most headsets adjust the sound level on the headset.
This means that the sound level from the internal TV speakers are independent on the sound level in your headset.


Installation

How do I install the Tosblue unit?

Installation of the TosBlue units are simple. All you need including cables comes

with the unit.

­ No special skills required

­ Fasten to TV by Velcro pads

­ No tools required

­ No batteries to recharge or replace

­ No button to push

The complete Guide is found here:

http://telme2.com/download/pdf/tosblue­xy­installation­guide­2016­01­10.pdf

My TV has no USB outlet – what can I do?

If your TV is not equipped with a USB outlet socket, we recommend that you purchase a USB power adapter. The power will then be applied to the TosBlue unit all the time, not only when your TV is ON. However, this is OK.


Pairing procedure

Paring procedure – TosBlue-X v.4.0

The TosBlue-X 4.0 is designed for one receiver. Do this:
⦁ First, set the Bluetooth receiver in pairing mode. For our BHX headset, press the button until the red and blue lights are flashing rapidly.
⦁ Then turn ON your TV with the TosBlue unit. After a short while the two units will pair, indicated by the blue lights fading slowly in and out.
A complete procedure is found here: http://telme2.com/download/pdf/tosblue-x-user-guide-2016-01-10.pdf

Pairing procedure – TosBlue-Y

The TosBlue-Y unit is designed for 2 headsets.
You do like this:
Pairing for the first time: –
⦁ Set the first headset in pairing mode.
⦁ Turn TV ON. Power is applied. Section 1 goes into pairing mode.
⦁ Blue LED is flashing quickly
⦁ When first headset is paired, blue LED is fading slowly in and out.
⦁ Set the second headset in pairing mode
⦁ Red LED is flashing quickly
⦁ When paired with second headset, red LED is fading slowly in and out
⦁ With two headsets connected – red and blue LED’s are fading slowly in and out.
Connecting same headsets the next time – and thereafter, do this:
⦁ After power is applied to your TV and the TosBlue-Y unit, just turn ON the first headset. – When connected – turn ON the second headset. Both headsets are now connected.
NOTE: When you use a new headset – you must do the pairing process over again!

The complete Guide is found here:
http://telme2.com/download/pdf/tosblue-y-user-guide-2016-01-10.pdf


Technical info

What is Aptx?

Aptx is a conversion technology embedded in the many advanced Bluetooth ICs.
The technology provides a fast data conversion resulting in no practical sound delay and enhanced sound performance. More about aptx here: https://www.telme2.com/blog/what-is-aptx-and-latency/
Without aptx a sound delay of several hundred milliseconds (ms) will occur.
Both TosBlue units, our BHX headsets and our “MusicStick” are all equipped with the best aptx technology.

Dolby/PCM – Which format can I use?

The TosBlue units only accepts PCM data format on the optical input port – not Dolby.
NOTE: On most TV’s there is an option to switch between the 2 formats. Please check it out!

Which headsets can I use?

You may use any stereo headset with A2DP profile.
IMPORTANT NOTE:
If you plan to use a Bluetooth headset without aptx, then you will notice a sound delay between the internal TV speakers and the sound in your headset. We therefore recommend you use a good headset with aptx technology, for example our BHX headset. These headsets provide sound without any noticable delay. More about aptx here: https://www.telme2.com/blog/what-is-aptx-and-latency/


Sound delay

What do we mean by “sound delay”or “latency”?

When you listen to sound from your smartphone connected to your Bluetooth headset, any sound delay does not matter as this is the only sound channel. In other words, if you receive the sound half a second later than your smartphone sent it – it does not matter. So aptx is not important in this context.
When you have two sound channels – like when you hare listening to your TV via the internal TV speakers at the same time as you listen to the same sound via your Bluetooth headset – it is important that the received sound is in sync. Moreover, it is important that the sound and the TV picture is in sync. If your headset is not equipped with aptx – the sound in the headset is delayed – and not in sync with the TV picture, nor the sound from the internal TV speakers.
It is therefore recommended that you use a good headset with aptx, like our BHX headset: http://telme2.com/bhx-reddot-headset-you-can-afford.html

Sound delay – how can I fix it?

TosBlue-X and TosBlue-Y are equipped with the best aptx technology for hi-fi sound performance and no sound delay. Our BHX headsets are equipped with same technology for same reason.
This means that when the TosBlue units are used with our BHX headsets you will notice no sound delay compared with the sound from the TV speakers.
If you are using headsets without the aptx technology – you will notice a sound delay.
This delay may be overcome in one of three ways:
⦁ You may choose to turn the internal TV speakers OFF and only listen to the sound via the headset(s). Note: You may then notice that the TV picture and the sound is not quite in sync. A so-called “lip sync” may be noticeable.

⦁ Some TV’s allows you to adjust the timing of the optical output port. With this adjustment, you may be able to compensate for the sound delay.
The procedure for this sound timing adjustment varies from one TV to another. Here is a general procedure:
Do this:
Adjust the sound timing on the optical output port of your TV. Here is a general guide:

Click on “MENU” button on the TV Remote Controller. Then click “SOUND”. Then go to “SPDIF-delay”. You may now find a sliding bar like this:

Draw the handle forth and back until the sound from the internal TV speakers and the sound via the TosBlue path are synchronized.
Please consult the TV User Guide or approach your local TV shop for details.

NOTE!
If you use TosBlue unit together with a DVD player, BlueRay player or SoundStation, where you have only one sound path out, no sound synchronization is required.

⦁ The last option is to acquire a Bluetooth receiver with aptx technology incorporated, like out BHX headset.


Trouble shooting

Pairing problems – how do I fix it?

First of all – follow the procedure as outlined for the for TosBlue-X or TosBlue-Y.
If still problems, it might be that either the TosBlue unit or the BHX headset has entered – for one reason or the other – into a hang-up state.
To reset, do this:
To reset of the TosBlue unit:
After power has been applied the unit for 3 – 4 minutes, then the unit goes into a pairing standby mode indicated by the red and blue lights are flashing slowly and the light is not bright.
Find the 3,5 mm signal cable that came with the unit – and do this:

⦁ Insert the 3,5 mm plug into the TosBlue unit.
⦁ After 1 second – pull it out.
⦁ After 1 second – insert it again
⦁ After 1 second, pull it out again.

If done correctly, the TosBlue should now be flashing quickly red and blue.
If not, please try the procedure again.

To reset the SW of the BHX headset:
⦁ Press the ON button together with the – (volume minus) butt on for 8 seconds and until you see a red flash. The headset is now reset.

Now try the pairing procedure again.


Support

What kind of support can I expect?

We have delivered product solutions to customers in more than 60 countries – and still counting. We deliver units – but are providing unique and valuable solutions.
Therefore, we are here to help, if so needed. Please see some of the feedback from our customers here: http://telme2.com/
If you have any questions, you may find the answer you are looking for here in the FAQ section. If not, please send us an email with your name and purchase information – and we will do out outmost to help you via email.
Please send your message to: support@telme2.com


Return policy

What is the return policy?

You may return the units purchased for the full refund of the purchase price – excluding DHL charges. You must let us know that you will return within 30 days after purchase.
The units must be returned in original packages. Please ship to:
Erlend Brekke
Telme2
Telthusvegen 1
6893 Vik I Sogn,
Norway

The package should be labeled:

“Returned for Repair
No commercial value”

Once we receive the units – we will make the refund.
Please also see our policy here:
http://telme2.com/free-worldwide-shipping.html